Scigilian offers an infrastructure that guarantees availability of support when you need it. We aim to help you optimize your investment. Our support professionals are dedicated to quickly diagnose problems, performance issues and reports to ensure that our solutions are to the highest standards.
Support for technical issues will be available for the following customers:
Technical support is subdivided into tiers, or levels, in order to better serve your business and customer base. The multi-tiered support system provides the best possible service in the most efficient possible manner. Scigilian’s support structure revolves around a three-tiered technical support system where Level 1 is usually implemented in your own organisation.
You can email firstname.lastname@example.org (include your customer number for Support eligibility) for questions.
1-855-558-1699 (available to technical representatives in your organization)
Availability for emergencies
(Severity 1): Anytime
Customers can call Monday-Friday: 8 AM-6PM EST (except holidays)